Dealing with Difficult People


Property management is a people business. Strong interpersonal skills are essential to a successful and satisfying career in this industry. This course will help you develop the skills you need to work well with your customers, particularly when situations become difficult. You’ll explore steps for resolving conflict with residents and prospective residents, how to address colleagues, and how to communicate praise with sincerity.

This course is also available in Spanish.  You will be prompted to choose your language once you start the course.

Price: $39.00
1 CEC(s)